Privacy Policy

Effective Date: July 8, 2026

1. Introduction and Company Information

This Privacy Policy explains how Evergreen Harbour Garden Co. collects, uses, discloses, stores, and protects personal information in the course of operating its garden-related business in Canada. We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Evergreen Harbour Garden Co. is the organization responsible for the collection and use of personal information described in this Privacy Policy.

Business Address: 2450 West 4th Avenue, Vancouver, BC V6K 1P1, Canada
Email: [email protected]
Phone: +1 (604) 782-9463

2. Data Collection and Processing

We may collect personal information directly from you, automatically through our website or digital services, and from third parties where permitted by law. The types of personal information we may collect include:

• Contact details such as name, address, email address, and phone number;
• Billing and payment information, where required to process transactions;
• Service-related information, such as garden preferences, project details, appointment requests, and communications;
• Account or inquiry information submitted through forms, email, phone, or in person;
• Technical information such as IP address, browser type, device identifiers, and website usage data;
• Any other information you choose to provide to us.

We collect and process personal information only to the extent reasonably necessary for identified purposes and in a manner consistent with applicable law.

3. Purpose of Data Processing

We use personal information for the following purposes:

• To respond to inquiries and provide customer service;
• To schedule consultations, site visits, deliveries, and garden-related services;
• To prepare quotes, invoices, contracts, and related business records;
• To process payments and manage accounts;
• To communicate with clients about services, appointments, updates, and administrative matters;
• To improve our website, services, operations, and customer experience;
• To maintain internal records and comply with legal, tax, and regulatory obligations;
• To detect, prevent, and investigate fraud, misuse, or security incidents;
• To send marketing communications where permitted by law and, where required, with your consent.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on one or more of the following grounds to collect, use, and disclose personal information:

• Consent: Where you have given us express or implied consent to do so;
• Contractual necessity: Where processing is necessary to provide requested services, respond to inquiries, or perform a contract;
• Legal obligation: Where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
• Legitimate business purposes: Where permitted by law, including for operational, administrative, security, and fraud-prevention purposes.

Where consent is the basis for processing, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

We may disclose personal information to third parties only as necessary and only for the purposes described in this Privacy Policy. These third parties may include:

• Payment processors and financial institutions;
• IT and website hosting providers;
• Customer relationship management, scheduling, and communication service providers;
• Professional advisors such as accountants, auditors, lawyers, and insurers;
• Delivery, logistics, and subcontracted service providers involved in fulfilling garden-related services;
• Government authorities, regulators, or law enforcement where required or permitted by law.

We require third parties to protect personal information in a manner consistent with applicable privacy obligations and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside of Canada, including in the United States or other foreign jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by appropriate contractual, technical, and organizational safeguards consistent with the sensitivity of the information and applicable law.

7. Storage Duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to meet legal, accounting, tax, or reporting requirements, to resolve disputes, and to enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable legal limitations, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you;
• Rectification: Request correction of inaccurate or incomplete personal information;
• Erasure: Request deletion of personal information in appropriate circumstances;
• Restriction: Request that we limit the use or disclosure of your personal information in certain situations;
• Data portability: Request a copy of certain personal information in a structured, commonly used format, where applicable;
• Objection: Object to certain uses of your personal information, including direct marketing where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within the time required by applicable law.

9. Withdrawal of Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time by contacting us. Please note that withdrawing consent may affect our ability to provide certain services or respond to your requests.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal, nor does it affect processing that is otherwise permitted or required by law.

10. Right to Complain

If you have concerns about our privacy practices or how we handle your personal information, we encourage you to contact us first so we can address your concerns directly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator. We will cooperate with any lawful investigation or inquiry by a privacy authority.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include:

• Access controls and role-based permissions;
• Secure storage and encryption where appropriate;
• Staff confidentiality obligations and privacy training;
• Monitoring and maintenance of systems and records;
• Procedures for identifying and responding to security incidents.

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:

Evergreen Harbour Garden Co.
2450 West 4th Avenue
Vancouver, BC V6K 1P1
Canada

Email: [email protected]
Phone: +1 (604) 782-9463

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted on our website with an updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes are posted constitutes your acknowledgment of the updated Privacy Policy, to the extent permitted by law.